Dealing with Divas and Other Difficult Personalities

A Mindful Approach to Improving Relationships

We have all experienced it. Situations - professional and private - where we have to deal with difficult people. Some people just seem to need more attention, some seem to be oblivious to everything around them and others appear to not want to cooperate. It is frustrating and time-consuming. And above all, it costs you and your company valuable time and money. The secrets to dealing with these situations lie both in understanding yourself and the others around you and, in doing so, to helping the "divas" in your life become true assets to your organisation!

• To understand how "difficult people" think and how to motivate them.
• To understand how you can remain calm while dealing with difficult people.
• To save you and your company time, money and frustration.